Refund policy

Return & Refund Policy

At MR Organix, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged, defective, or incorrect.

  • The item is unused, unopened, and in its original packaging.

  • Proof of purchase (order number or receipt) is provided.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

  • Opened or used skincare, haircare, or personal care products.

  • Products damaged due to misuse or improper storage.

  • Sale, promotional, or clearance items (unless received damaged or incorrect).

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number

  • Clear photos of the product

  • Photos of the product packaging

  • A brief description of the issue

After verification, we will offer an appropriate solution, which may include a replacement, exchange, or refund.

Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–10 business days.

  • Refunds will be issued using the original payment method whenever possible.

  • For Cash on Delivery (COD) orders, refunds may be processed through a bank transfer or another mutually agreed method.

Return Shipping

  • If the return is due to our error (wrong, damaged, or defective product), MR Organix will cover the return shipping cost.

  • If the return is requested for any other approved reason, the customer is responsible for the return shipping charges.

Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled and will be subject to this Return & Refund Policy.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

We are committed to resolving genuine concerns fairly and as quickly as possible.